Get in Touch
Need help, have feedback, or want to partner? We welcome your messages and aim to make every interaction useful, prompt, and personal. Email is the best way to reach our small, experienced team.
How to reach us
Please send an email to hello@playmoxiemart.com. That address goes directly to our customer experience and operations team so we can route your message to the right person quickly.
What to include in your message
- Order or account questions: Include your order number or the email used to create your account.
- Product information or sizing help: Tell us the product name or SKU and any specific measurements or preferences.
- Returns, exchanges, or shipping concerns: Describe the issue and attach photos when relevant.
- Wholesale, licensing, or retail partnerships: Briefly describe your business, estimated order volume, and how you’d like to collaborate.
- Press, influencer, or media inquiries: Include your outlet, audience size, and a proposed angle or deadline.
- General feedback and ideas: Tell us what you liked, what could be better, and any features you’d like to see.
Response times
We strive to reply to all emails within 48 business hours. During major product launches, sales, or holiday periods response times may extend to 72 business hours. If your message is urgent, please mark it clearly in the subject line so we can prioritize it appropriately.
What we can help with
Our team handles questions related to shopping, product details, order status, returns and exchanges, wholesale partnerships, and media requests. We’re also eager to hear product suggestions and feedback — your input helps shape future designs and services.
What we don’t handle by email
For security reasons we do not process credit card updates, password resets, or account verification through public forums or social posts. All sensitive account actions will be handled through secure links we provide from our official email address.
Privacy and security
Your privacy matters. When you email hello@playmoxiemart.com, we use the information you provide only to respond to your request and to improve our services. We do not sell or share personal data with third parties for marketing purposes without your consent.
About our team
PlayMoxieMart is run by a dedicated team of retail and product specialists with years of experience in design, customer service, and fulfillment. We combine hands-on product knowledge with practical support so you get clear, actionable answers.
Still not sure what to write?
If you’re unsure where to start, a short message with your name, order number (if applicable), and a clear description of the issue or question helps us respond faster and more accurately.
We look forward to hearing from you — drop us a line at hello@playmoxiemart.com.